Privacy Policy
This Privacy Policy explains how Lingua Link processes personal data in connection with its website, course inquiries, enrolment steps, and small-group language course services in La Serena, Chile.
Contact Information
Subject to legal limits, you may request access to your personal data, correction of inaccurate information, deletion where retention is no longer required, and objection to certain processing activities. You may also ask for clarification about how your data is used and whether it has been shared in the course of service delivery. We may need to verify your identity before acting on a request.
To exercise your rights, send a clear request using the contact details in this policy and describe the data or activity involved. We will review the request, confirm whether any legal basis requires us to keep the information, and respond within a reasonable period under applicable law. If a request cannot be fully granted, we will explain the main reason where permitted.
Personal data is retained for the period needed to manage inquiries, enrolment, course delivery, records, and any follow-up arising from the relationship. When data is no longer required, we delete it, anonymize it, or archive it where retention is needed for legal, tax, or operational reasons. Retention periods may differ by record type and by the nature of the request or service.
If we make material changes, we will update the policy text and may provide an additional notice through the website or by direct communication where appropriate. The revised version applies from the date it is posted unless a later effective date is stated.
How We Use Data
We use personal data to answer inquiries, assess starting level, match learners with suitable groups and timetables, confirm course terms, manage enrolment, coordinate lessons, support guided practice and progress review, process payments, maintain records, improve site performance, and meet legal or accounting obligations. We may also use limited technical data to secure the website, prevent misuse, and understand general usage patterns.
Service Providers
We may share personal data with operational partners that help us run the website, manage communications, process bookings, support scheduling, or handle payment-related administration. These parties are expected to use the information only for the services they provide to us and to protect it with appropriate safeguards. We do not sell personal data as part of our ordinary operations.
Legal Disclosure
We may share personal data when disclosure is necessary to comply with a legal obligation, respond to a lawful request, protect our rights, or address security, fraud, or misuse concerns. We may also disclose information where needed to establish, exercise, or defend legal claims. Any such disclosure is limited to what is reasonably necessary for the purpose.
Data We Collect
We may collect identification and contact details, course inquiry information, level screening responses, timetable preferences, enrolment details, payment-related records, attendance information, and communications sent through our website or other booking methods. We may also process technical data such as device and browser information, log data, and cookie-related identifiers when you use the site.
How We Collect Data
We receive data when you submit a contact form, arrange a booking, visit the center, or communicate with us by phone or email. We also generate records from course administration, including screening, scheduling, lesson coordination, progress review, and payment handling. Technical data may be collected automatically through the website and related systems.
Cookie Types
Our site may use essential cookies to support security and core functions, functional cookies to remember basic preferences, and analytics cookies to understand how the site is used. Cookies may be session-based or persistent depending on their purpose. We do not use cookies to make decisions with legal or similarly significant effects.
Cookie Controls
You may manage cookies through your browser controls and, where available, site settings. Blocking some cookies may affect form submission, session continuity, or other basic site functions. We do not rely on cookie use to collect more information than is needed for site operation and analytics support.